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At Gold Investor Research, we spend a lot of time looking at precious metals dealers so you don't have to sort through the marketing on your own.
This time we looked at Stout Gold & Silver, a family owned coin and bullion shop in Amarillo,
Texas that has been open since 1986. Below we cover what they sell, how their pricing and shipping work, what customers say about them, and who this dealer actually makes sense for.
Key Points
- Stout Gold & Silver is a regional dealer based in Amarillo, Texas, with a physical storefront, an online catalog, and an A+ Better Business Bureau rating on file since 2014.
- The company sells bullion, rare coins, and pop culture themed silver alongside buyback, storage, and shipping services, which makes it a fuller service option than most single category online sellers.
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Who Is Stout Gold & Silver
Stout Gold & Silver operates out of 2300 SW 7th Ave in Amarillo, inside the vaults of Stout Safe Storage. The company describes itself as family owned and run by three generations, with Brett and Hannah Stout currently listed as owners on the site.
That matters more than it sounds, because a lot of "family owned" precious metals sites are actually marketing fronts for larger call center operations.
Stout's Amarillo address, local phone number, and decades long presence in the Texas Panhandle point to an actual brick and mortar business rather than a drop shipped storefront.
The business has been accredited with the Better Business Bureau since May 14, 2014, and currently holds an A+ rating.
That's a real signal, not a self reported number, since BBB ratings come from an outside organization that tracks complaint history over time.
What They Sell
The catalog is bigger than a typical local coin shop website. Here is the breakdown by category.
| Category | What's Included |
|---|---|
| Gold bullion | Coins, bars, and rounds from mints including the U.S., Canada, Austria, the U.K., Mexico, and South Africa |
| Silver bullion | Coins, bars, rounds, and hand poured silver from a similar list of countries |
| Platinum and palladium | Coins, bars, and rounds |
| Numismatics | Pre-1933 U.S. gold, half cents through dollar coins, commemoratives, colonials, territorial issues, and world coins |
| Themed bullion | Star Wars, Marvel, DC Comics, Disney, and other licensed silver and gold pieces |
| Supplies | Coin albums, holders, display cases, and shop merch |
The themed bullion section is worth calling out on its own. Licensed coins from Niue, Tuvalu, and similar issuing countries have become a real subcategory of the silver market over the past several years, and Stout carries a rotating selection of Star Wars and superhero pieces alongside standard investment bullion.
If you're buying purely for the metal content, you'll want to stick to the plain bullion and bars, since collectible premiums on licensed coins run well above spot.
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Pricing and Spot Premiums
Every bullion dealer prices against the live spot market, and Stout is no different. As of this week, gold spot sits around $4,400 per troy ounce, up roughly 20 percent from a year ago, while silver spot is trading near $66 per ounce, up more than 60 percent year over year, according to Trading Economics.
Those swings matter because dealer premiums (the markup over spot) tend to widen when demand spikes, and Stout's listings show pricing tied to current market movement rather than fixed retail tags.
Product pages are marked "As Low As," which is standard practice across the industry and reflects the fact that price depends on payment method, since check or wire payments typically carry lower premiums than credit card purchases.
Some deal pages on the site require a free account login to view pricing, which is a small extra step compared to dealers that show pricing openly, but it isn't unusual for regional shops running promotional inventory.
One data point worth watching if you're deciding between gold and silver purchases right now is the gold to silver ratio, which measures how many ounces of silver it takes to buy one ounce of gold.
That ratio currently sits in the mid 60s, meaning it takes roughly 66 to 67 ounces of silver to equal the value of one ounce of gold. Historically the ratio has swung much wider, and a lower number has often meant silver is catching up to gold on a percentage basis.
Silver's 61 percent year over year gain versus gold's 20 percent gain reflects some of that catch up already happening. None of this tells you what to buy, but it's context a dealer rarely spells out on a product page.
Reputation and Customer Feedback
We looked past the star ratings and read the actual written reviews posted on Stout's own site and cross referenced them against the BBB record. Zero major complaints show up in BBB's public file, which is a clean track record for a business that has been trading physical assets since 1986.
Customer Steven Holzworth described a first time purchase where he called ahead with questions, paid by check, and received the coins undamaged and well packaged.
Adam Schaer mentioned dealing directly with a staff member named Brett over multiple purchases. Ronald Cox pointed to the affordability of the storage service.
These are the kinds of specific, low drama reviews you want to see from a coin dealer, not vague five star praise with no detail behind it.
Storage, Buyback, and Shipping
Stout runs three services beyond straight retail sales.
On the shipping side, in stock items ship within 1 to 3 business days of cleared payment, using UPS, USPS Priority or Express, or FedEx depending on order size. Every package requires a signature and is insured until delivery.
If something arrives damaged or lost, Stout says it will handle the insurance claim on your behalf, though their own policy notes that investigations typically take 60 to 90 days to resolve.
That's a long window if you're counting on a fast replacement, but it's fairly standard across the bullion shipping industry given how insurers handle high value claims. One thing to flag for buyers: any delivery issue has to be reported within 2 business days, so don't let a package sit unopened.
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Where This Dealer Fits
Stout Gold & Silver is a strong fit if you live in or near the Texas Panhandle and want a dealer you can actually walk into.
It also works well for buyers who want more than raw bullion, since the themed coin selection and numismatic inventory give collectors something to browse beyond bars and rounds.
Investors who care mainly about buying the lowest possible premium bullion in bulk may find larger national online dealers slightly more competitive on volume pricing, simply because scale allows bigger operations to shave fractions of a percent off premiums.
What Stout offers instead is a smaller operation with a documented complaint free history, direct phone access to staff, and services like in house storage that a lot of pure e-commerce dealers don't provide at all.
There's also a practical case for using a dealer with a storage vault attached to the same building where your metal is sold.
If you buy bullion and store it with Stout Safe Storage rather than shipping it home, you skip the delivery window entirely and avoid the signature and insurance timeline described above.
For anyone holding a larger position for the long term, that combination of purchase and storage under one roof can be worth more than shaving a fraction of a percent off the premium at a bigger online only competitor.
It's a tradeoff between convenience and rock bottom pricing, and buyers will land on different sides of that line depending on how much metal they hold.
Conclusion
Stout Gold & Silver is a legitimate, long running Amarillo dealer with a clean BBB record and a catalog that covers straightforward bullion, themed collectibles, and storage under one roof.
For local buyers or anyone who values a dealer with a physical address and a real phone line, it's a solid option to add to your shortlist.