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Key Points
- Legacy Precious Metals holds an F rating from the Better Business Bureau, driven by six unanswered complaints, while its Trustpilot score sits at 3.4 out of 5 across 15 reviews.
- Gold IRA accounts require a $25,000 minimum, and the website does not list live product pricing or a public fee schedule, so cost comparisons require a phone call.
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Company Background
Legacy Precious Metals operates out of two Texas addresses: a corporate office at 2831 El Dorado Parkway in Frisco and a second location on Jupiter Road in Plano. Thorngren serves as CEO. +
Before Legacy, he and Collin Plume built Noble Gold Investments in 2016, and both men got their start at Regal Assets, which is infamous for being a fraud and running off with client's money.
Legacy markets heavily through conservative media, with regular spots on Fox News, Newsmax, and Newt Gingrich's podcast network. That media reach gives the company visibility that smaller dealers don't have.
The BBB opened its file on Legacy in September 2023. That's a short track record next to competitors that have carried BBB profiles for a decade or more, and it's worth keeping in mind when you weigh the complaint numbers below.
Products and Services
Legacy sells the standard menu you'd expect from a full service bullion dealer. Gold and Silver IRAs. Direct purchase of coins and bars for home delivery. Third party vault storage. A buyback program the company advertises as "no questions asked."
Here's how the offerings break down.
| Service | What It Covers |
|---|---|
| Gold IRA | Self directed retirement account holding IRS approved gold coins and bars, minimum $25,000 |
| Silver IRA | Same structure as the Gold IRA, funded with IRS approved silver |
| Direct Purchase | Coins and bars shipped to your home, no IRA required |
| Storage | Metals held at a third party depository under a custodian agreement |
| Buyback Program | Legacy will repurchase metals it sold you, though the price you get reflects current market value, not necessarily what you originally paid |
The IRS sets purity rules for anything held in a metals IRA. Gold must run at least 99.5% pure, silver 99.9%, platinum and palladium 99.95%. Legacy's coin lineup, including the American Gold Eagle and Canadian Gold Maple Leaf, meets those thresholds.
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IRA Rules and Contribution Limits
If you fund a Legacy account through a Gold IRA, two sets of rules apply no matter which dealer you pick. First, the IRS caps new annual IRA contributions at $7,500 for 2026, or $8,600 if you're 50 or older, though that limit only touches new cash you put in.
Rolling over an existing 401(k) or IRA doesn't count against it, and there's no ceiling on rollover size. Second, the metals inside the account have to meet that purity floor and sit in an IRS approved depository. You can't store them at home.
Taking personal possession of the metal before it reaches the depository can get the whole distribution treated as taxable.
Fees and Pricing
This is where Legacy loses points with us. We could not find a published fee schedule, storage cost, or live spot pricing anywhere on the site. You'll need to call (866) 473-6204 or request the free gold guide to get real numbers.
GoldIRAInvestor's review of the company reported that representatives cited "ongoing custodian transitions" when asked for a full cost breakdown. We can't verify that claim independently, but the missing pricing page is simple enough to confirm yourself.
A $25,000 IRA minimum puts Legacy in the middle of the market. Some competitors will open an account with $10,000. Others require $50,000 or more.
Gold Market Snapshot, September 2026
Context matters when you're deciding whether to buy now or wait. Spot gold traded near $4,430 per troy ounce on September 3, 2026, according to Kitco pricing data.
That's down from the record high of roughly $5,600 set on January 28, 2026, but still far above where gold sat five years ago.
| Metric | Figure |
|---|---|
| Spot gold price, Sept 3, 2026 | approximately $4,430 per oz |
| 2025 annual gain | 64%, the largest since 1979 |
| All time high | approximately $5,600 per oz, January 28, 2026 |
| HSBC 2026 average forecast | $4,587 per oz |
| IRA minimum gold purity, IRS | 99.5% |
Silver moved with gold, trading around $65 per ounce in early September 2026 after a pullback from a three month high.
Rising Treasury yields and higher odds of a Federal Reserve rate hike pulled both metals down in the final days of August, even though gold still closed out its best month since January.
Swings like this are normal for precious metals, and they're the reason dealers like Legacy pitch gold as a long term hedge rather than a quick trade.
Reputation and Customer Reviews
Here's where the story gets uneven. The Better Business Bureau gives Legacy Precious Metals an F rating, its lowest grade, citing failure to respond to six complaints filed against the business. Legacy is not BBB accredited.
Trustpilot tells a more mixed story. Legacy holds a 3.4 out of 5 rating there, labeled "Average," based on 15 reviews: 66% five star, 20% four star, 7% two star, and 7% one star.
Several reviewers praised specific representatives by name, including Jeff Trejo and a rep named Christian, for clear communication and smooth transactions.
One review posted in September 2025 described a customer who wired $7,000 for two gold coins and says the order never arrived after five months of follow up calls.
A separate reviewer from February 2025 said the buyback price came in below what was promised at purchase.
We don't take either extreme at face value. A company handling retirement accounts and five figure wire transfers will always draw some complaints.
But an F rating tied to a pattern of unanswered complaints, alongside recent reviews describing missing shipments and slow refunds, is the kind of signal we'd want resolved before wiring money.
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Who This Might Suit
If published pricing, fast shipping, and a clean BBB record top your list, weigh Legacy against dealers that carry an A+ rating and a longer complaint free history before you commit.
Conclusion
Legacy Precious Metals offers a standard IRA and direct purchase lineup backed by Charles Thorngren's two decades in the industry, but its F BBB rating and a handful of 2025 complaints about missing shipments deserve real weight before you wire funds.
Call for firm pricing, ask for a written fee schedule, and check the BBB complaint log yourself before you decide.